Refund & Return Policy – KARIVRAL
📅 Effective Date: March 1, 2025
At KARIVRAL, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
✔ The item must be unused, in original packaging, and in resalable condition.
✔ The return request must be made within 30 days of receiving the order.
✔ Proof of purchase (order confirmation or receipt) is required.
✔ The item must be free from damage, alterations, or markings.
🚫 Non-Returnable Items:
- Items marked as Final Sale or promotional items.
- Customized or personalized products.
- Opened or used items such as pens, highlighters, and notebooks with visible usage.
2. How to Request a Return or Exchange
To initiate a return or exchange, follow these steps:
1️⃣ Contact Us – Email 📧 contact@kariviral.xyz with your order number and reason for return.
2️⃣ Approval & Instructions – Our support team will review your request and provide return shipping details.
3️⃣ Ship the Item – Pack the product securely and send it to the return address provided. Customers are responsible for return shipping fees unless the item is defective or incorrect.
4️⃣ Processing the Return – Once we receive and inspect the item, we will issue a refund or exchange within 7-10 business days.
3. Refund Policy
✔ Refunds are processed using the original payment method (credit/debit card, PayPal, etc.).
✔ If the return meets our criteria, you will receive a full refund, minus any applicable shipping costs.
✔ If the return is due to a defective or incorrect item, we will cover the return shipping cost and issue a full refund.
✔ Refunds typically take 5-10 business days to reflect in your account, depending on your bank.
4. Exchange Policy
✔ Exchanges are available for size, color, or product replacements, subject to stock availability.
✔ If the requested item is unavailable, you can opt for store credit or a refund.
✔ Exchanges follow the same 30-day eligibility rule as returns.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
✔ A description of the issue.
✔ Clear photos of the defective or incorrect item.
✔ Your order number for verification.
We will offer a replacement or full refund, covering all shipping costs.
6. Cancellations
🚀 Orders can only be canceled within 12 hours of placement. Once processing begins, cancellations are no longer possible, and our return policy applies instead.
7. Contact Information
For any refund, return, or exchange inquiries, please contact our support team:
📍 Address: 86 Kent Street, Cromblet, United Kingdom
📞 Phone: 077 5882 8432
📧 Email: contact@kariviral.xyz
🌐 Website: https://kariviralxyz/